Supplier FAQ

If you’re new to Catergate or looking for a new platform for your business, these answers to some general and frequently asked questions will help you learn more about the platform, its features and how to help you find catering, event, party, and wedding jobs in Spain.

Profile and account settings
Does it cost anything to register?

Registration is free. You can register, build a profile page, search and bid on jobs, all at zero cost to you!

What is my Operating Area?

This to notify you of catering jobs in your area and nearby provinces. Simply add the province in which you are based plus any provinces that you are happy to travel to.

How do I create a winning profile?

Make sure you add your profile picture, either your logo or a photo, you can upload as a .jpg or .png at a ratio of 1:1 i.e square.

Fill out your service description clearly and concisely, add relevent experience, specializations, years in business etc.

Add clear and colourful images of your work to add visual appeal. You may also add video links if they help showcase your business.

How do I change my password?

You can change your password easily in the bottom of your Account Settings under Password & Security.

What images can I upload for my profile picture?

Uploaded profile images should be in .jpg or .png format and should be at a ratio of 1:1 i.e square.

You can crop Your profile image if needed with any one of the free online cropping tools available, https://www.caseconverter.online/rectangle-image-crop is free and quick to use.

Please note, it's not necessary to have 1:1 images for your portfolio, only for your profile.

Categories and services
How many categories and services can I add to my profile?

You can add as many categories and services as you like. Large catering companies will have the facilities to cater big events in diverse locations, whilst smaller catering companies and private chefs may offer smaller, more specialized services, simply add the services you wish to find jobs in.

You can add extra categories by simply clicking the Add Another Category button in the Account Settings of your Dashboard.

How do I know if I’m eligible to register and join the supplier community?

If you or your business has involvement in the catering and event industry, you are eligible to sign up. The aim of Catergate is to connect businesses and the self employed with private clients and party organizers. Our focus is on the catering industry as whole.

Whether you’re a self employed chef who specializes in private BBQ’s or a comprehensive catering business with rentals, a planning service and access to venues, there should be something for you.

I provide a niche catering service, but can’t find it within your categories?

Catergate is always on the lookout for new, interesting and trending services, please Contact Us so we can review your requirements, normally we are happy to add in extra catering services.

Submit a proposal
Can I see what price other caterers have bid on an event?

The client is able to mark bidding on their event as private or public.

If they have marked it as public, you will be able to see what other suppliers have quoted.

If the Client has marked bidding as private it will state this event has private bidding.

How do I set my bid amount?

Clients are able to set their maximum budget when they post an event. The price you bid however is still completely up to you. If they don't set a budget, the event will display as open to offers.

Read the requirements of the event, work out the work hours and costs involved add IVA according to your tax bracket and submit your quote.

How can I change a bid I made?

Go to the main event page for the job posting and simply cancel your bid, you can then submit a completely new bid and proposal. You may want to copy and paste your written proposal if your not changing it.

Should I quote less than other caterers and suppliers to get the job?

In our experience clients will not necessarily go for the lowest quote, they are generally looking for a quality, easy to work with company/individual.

We recommend you quote fairly and honestly and make sure your written proposal is outlined clearly. Having a well thought out profile description, with colourful images helps. 

What’s the best way to write my event proposal?

Be as relevent to the event brief as possible. Be clear on what you can provide and what would be included in the price. Concisely answer any questions the client might have asked.

List additional services you can provide (e.g tableware, tables and chairs, bar staff etc) with any add on charges.

List any services that you might include in your price (e.g plates, front of house staff, clean up, tableclothes etc.)

Can I hide the amount I quote from public view?

This is only down to the event client. On posting an event, they are able to mark any quotes as open to public view, in which case they are hidden, or as private , in which case they are only visible to them. Your written proposal is never visible to the public. 

Clients
What should I do if I require a booking deposit?

Asking for a deposit is fairly standard in the catering industry, we suggest to aid transparency you mention this in your bid proposal, that way the client is aware of your payment expectations.

What happens when I'm picked as a winner and accept a job?

On acceptance of an offer you will be redirected to our payments page and prompted to pay a 5% commission. As soon as the commission is paid, you will recieve the clients contact details via email. We recommend you accept or decline the job as soon as you are able. Clients are advised that if they don't hear from you within a certain time period, they should return to their dashboard and choose another caterer.

What should I do once I receive my new clients contact details?

Once you receive your clients contact details we recommend you get in touch with them as soon as possible, you may find they contact you first.

How do I get a clients contact details?

Once you are picked as the winner, you will be notified to accept or decline the job, Login to your Catergate.com dashboard, navigate to the My Events section and accept the job. You will be prompted to make a 5% commission payment, on receipt of payment, yourself and your new client will receive each others contact details via email.

What happens if I'm picked as a winner and decline the job?

If you decline an offer, your client will be notified and asked to pick another supplier. If you can no longer provide the service you made a bid and proposal on, we recommend you decline purely out of courtesy to the client.

Can I get a factura on the commission I paid?

Yes, Login to your Dashboard and click on the Invoices tab, here you will be able to view and print all your invoices by event name.

General questions
How does Catergate aim to bring in events to it’s platform?

We are launching in the Costa del Sol and aim to spread our wings with rigorous and dedicated SEO to become the leading catering and event listing platform in the country.

As a community based resource we want to aid in the growth of both small and large businesses.

We want to help you find event jobs in the work you specialise in.

How do I create a Catergate account?

If you don’t have an account yet, click the Log In / Sign Up link, choose Register, pick the Event Supplier button, fill out the fields and you’re done.

After you’ve signed up, you will be redirected to your personal dashboard where you need to fill out your Account Settings and build a Profile.

How can I find suitable jobs for me or my catering/event business?

Once you’ve registered, logged in and filled in the details in the Account Settings section of your Dashboard, you can search jobs by category and province. Simply view jobs you are interested in and bid accordingly.

Sometimes clients may contact you directly with invitations to bid on an event.

Why do I need to fill in my tax details?

Your tax details are important, all transactions need to be processed with a full factura. We are unable to release any deposits until your tax details have been filled in. You are able to download a full factura through the Finances - Invoice section of your Dashboard.

Please note you are responsible for any invoicing between yourself and your client, Catergate bears no responsibility for this.

How do I create my profile page?

Once you’ve registered and logged in you will be redirected to your dashboard. Go to Account Settings in your Dashboard navigation, here you can add a description of your services, choose the event categories you provide, add portfolio images and video links and enter your operating area. Your email, phone number, address and tax details are not displayed publicly.

You can view your profile by clicking View My Profile in the menu.

What areas does Catergate cover?

Catergate is launching on the Costa de Sol and surrounding areas, however we operate throughout the whole of Spain and will be spreading our wings shortly. We are currently open to registration to all catering businesses and individuals operating in Spain.

Can't find what you're looking for? Send us a message!

Submit