Organizer FAQ

If you’re new to Catergate or looking for caterers or suppliers for your event, these answers to some general and frequently asked questions
will help your learn more about the platform and how to find the best suppliers for your party, wedding or event.

Post an Event
Why is the location of my event by province?

Most catering and event suppliers will work throughout an entire province, sometimes two or three, depending on their location. We only need the approximate area of your event venue in order to notify suppliers of events within their operating area. Once your supplier is booked you can message them freely to give exact location details.

Who can see the event I've posted?

Catering companies and event suppliers who search jobs in their areas of operation and category can view your event details and bid accordingly.

What’s the best way to title my event?

Keep it short and simple, it’s often good to add a short description, this will help attract suppliers, they can see clearly what the event is about. e.g ‘Party for my husband’s 40th.’ 

What's the best way to write my event requirements?

Be as descriptive as possible, the more information you add, the more likely you will be to attract suitable suppliers.

Be clear in your expectations. If you are unsure as to the exact thing you are looking for, no problem, give a description of your planned event and ask for suggestions, catering and event suppliers often have tried and tested ideas that you may not have thought of.

What if I have questions for potential suppliers?

Any questions you have for catering and event suppliers can be asked in the Questions section of the Post an Event form, these questions are highlighted in your event brief to help prompt answers from potential suppliers.

The event or catering I'm planning will last more than one day, how do I add the dates?

If your event is longer than a day, no problem, just add the start date in the Date of Your Event field. Please make sure you make suppliers aware of how many days you expect your event or catering service to last in the Event Description section, suppliers can then bid accordingly.

I'm not yet sure on the exact number of guests?

Often at the time of booking it’s not easy to know your exact number of guests, you only need to state the approx. numbers you are expecting.  Catering and event suppliers are generally used to this and can add or subtract guest numbers accordingly.

Any changes to the balance payment can be arranged between yourself and your supplier at a later date.

I'm not sure on how much the service I require would normally cost, do I need to set a budget?

Prices of services can vary greatly according to area, quality and experience. By default your budget is set at zero, if you leave the default as zero it will automatically leave your event open to offers, this way you will get varied bids on your event.

If you have a set amount to spend, add it and see what offers you get within that price.

What is the difference in allowing project bids to be private or public?

If you allow project bids to be public it means suppliers will be able to see each others bid amounts. If you mark no, it means only you will be able to see individual bid amounts and proposals.

Supplier Selection
What if I’d like to have a tasting or viewing?

Should you wish to get a tasting or have a viewing, please ask if this is possible in the Supplier Questions section of the Post an Event form. Once you have paid your deposit and have access to messaging the supplier, arrange a date for your tasting or viewing, please ensure your tasting date is before the service cancellation period that the supplier has entered in their bidding form.

If for some reason you are not happy with the tasting or viewing you can simply cancel the event in your dashboard and receive a full refund on your deposit.

 

How will I know if a supplier has bid on my event?

When a supplier bids on your event, you will receive an email notification. Log into your Dashboard and view the proposal in the My Events section.

How do I view proposals and bids on an event I posted?

In order to view bids and proposals on your event, log in and go to your Dashboard, click on My Events in your navigation panel, find the event you wish to view and click View Event and Bids, at the bottom of the page you can find any proposals and bids that have been posted on your event.

You can view all proposals, supplier profiles and accept bids from here.

How do I invite a supplier to view and bid on my event?

Inviting a supplier is easy:

  • Log in to your Dashboard and go to the My Events tab.
  • If you have more than one event posted find the particular event you wish to send an invite to, click Invite Supplier.
  • Start entering the name of the supplier you wish to invite in the top box and select from the dropdown.
  • Write a message and submit. The supplier will receive your message and a link to your event details.

 You can find suppliers by location and category by doing an Event Supplier Search

I've had no responses to the event I posted?

This could be for a number of reasons:

  • The budget you set could be too low, try editing your event, leaving the Event Budget section at zero, this will leave it open to offers.
  • It could be that for some reason suppliers haven't viewed your event, try using the Service Provider Search, find caterers and suppliers you like the look of and invite them to your event through your dashboard.
  • It's possible that there are currently no suppliers available in your area.
What if for some reason my supplier cancels after I've booked?

Nothing to worry about, if your supplier cancels, just cancel your event and we will issue you a full refund. You can then repost your event and choose another supplier.

Account and Dashboard
How do I message my chosen supplier?

Once you've booked your supplier, they will appear in the Messaging section of your Dashboard, you can freely message, exchange phone numbers and upload files here with real time messaging.

What are the benefits of uploading a profile picture?

Uploading a profile picture adds a face to your event, this can help make your post look more personal and helps to attract different suppliers.

How do I change my password?

Navigate to your Dashboard and Account Settings, you can change your password at the bottom of your settings page.

Can I edit an event that I've posted?

Yes, login to your Dashboard, navigate to My Events, find the event posting you wish to change, use the Edit Event button to make the changes you need.

How do I register an account?

It takes less than a minute, click on the Log In / Sign Up in the top menu bar, click the Register tab, Click on the Event Organizer tab, fill in your username, email and password and that's it!

Portfolio and Finance
Why does Catergate use a wallet payment system?

Also known as an e-wallet, a digital wallet is the online equivalent of a physical wallet. It refers to an electronic device or online service consumers can use to make electronic transactions.

Consumers can fund their wallet account and use that money for payment transactions, Catergate uses this system to give added security to your account and escrow deposits.

How do I request a refund?

In order to obtain a refund you need to first cancel the event. Navigate to the My Events section of your Dashboard, find the event you wish to cancel, click the Cancel this Event button and confirm. Your refund can take up to 48hrs to process and will be returned to your Wallet.

Do I need to have a Paypal account in order to put down my deposit?

No it's not necessary, all payments are processed through Paypal for added security however you are able to pay with credit or debit card.

What are the advantages of paying my deposit through Catergate?

Most catering and event companies will ask you for a deposit to secure their services. Catergate has been set up to hold your deposit safely and securely as a third party. This means you can be safe in the knowledge that your catering supplier is booked and your money is safe. Any refunds can be handled accordingly.

How do I pay my escrow deposit?

When you select a winning caterer or supplier for your event, you will be redirected to the deposit payment area, here you can see a payment summary and a deposit amount payable.

If your wallet is empty, Use Add to Wallet to add the deposit amount necessary, you can now use Pay Now to put the money into escrow.

What is escrow?

An escrow payment is, in short, a deposit held safely by a third party. This payment is only released by the third party holder once the conditions stipulated have been completed.

How do I manage my Wallet?

Your Wallet Management is located under the Finances section of your Dashboard. Within this area you can:

  • View your wallet balance
  • Add money to your wallet
  • Withdraw from your wallet
  • View all wallet transactions
General
How do I post an event?

Once you've registered as an Event Organizer (takes less than a minute) and Logged in, you will be redirected to your dashboard, simply click on the Post an Event button at the top of the page, fill in the form, submit and you're done! 

Does it cost anything to post an event?

No, it doesn't cost you a cent, posting an event is absolutely free with no hidden costs.

How long does it take to post an event?

Posting an event takes two to ten minutes, it's quick and straightforward. Once you've posted your event you only need to sit back and wait for quotes and proposals. You save time searching for catering and event suppliers and time sending enquiries.

Can't find what you're looking for? Send us a message!

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